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Procar - Can't update any plugins

bob-dobelina New Member
Topic Author 2 months 4 days ago #1

Hi

I'm using your Procar template and I'm having a problem trying to update any plugin. I did try to uninstall Virtuemart but I don't think it all uninstalled completley and I think that may be the issue. The error message is:An error has occurred.

0 Failed opening required '/home/knitwirespringcr/public_html/administrator/components/com_virtuemart/helpers/config.php' (include_path='.:/opt/alt/php84/usr/share/pear:/opt/alt/php84/usr/share/php:/usr/share/pear:/usr/share/php')

As you can see the error mentions virtuemart, even though I was trying to update Helix.

Thanks

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leoalv Moderator
2 months 3 days ago #2

Hello.
This error is caused by the Virtuemart updates plugin, which isn't uninstalled when you uninstall the package. In fact, I believe it can't be uninstalled from the administrator panel.
Please grant us access to your administrator panel, FTP, and database so we can completely remove all traces of Virtuemart.
Regards

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bob-dobelina New Member
Topic Author 2 months 3 days ago #3

This message contains confidential information

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leoalv Moderator
2 months 2 days ago #4

Hello, we have accessed your administrator panel and uninstalled the orphaned Virtuemart extensions. We have also removed extension files via FTP that cannot be uninstalled from the administrator panel, and we have removed all traces of Virtuemart from the database.

As proof that updates can now be installed from the update manager, we have updated UT Articles, Portfolio Modules, and Helix Ultimate to version 2.2.2. We have also updated SP Page Builder using the per-installation update method.

Please create a backup at this point using Akeeba Backup in case you need to return to this point.

If you would like us to delete the confidential data you provided, please let us know.

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bob-dobelina New Member
Topic Author 2 months 2 days ago #5

That is brilliant, thank you for your help. My server will be making its daily back up soon.

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