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Reto page failure

  • D
  • dimearts New Member
  • Topic Author 3 weeks 3 days ago #1
I am trying to edit a text module using sp page building home page design but I am getting the error that is attached


Unhandled Runtime Error
TypeError: Cannot set properties of undefined (setting 'external_plugins')

Please open the browser console for more information!

Call Stack
Object.extend
(4:11547)

HO
(4:378163)

(4:398537)

new UT
(4:398557)

Object.execCommand
(4:423662)

(2:505975)

tl
(2:557669)

wu
(2:577791)

(2:576533)

bu
(2:576598)
 

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  • L
  • leoalv Moderator
  • 3 weeks 3 days ago #2
I think we need more details, we can't guess. For example, you say a Text Module, I think you are referring to a text addon. Joomla modules are one thing and SP Page Builder Addons another thing.

Now that you know, can you confirm if it is an addon or a module? Send us links or screenshots of where the addon or module you are trying to edit is located?

We also need information about the environment such as PHP Version, Joomla, SP Page Builder, Mysql, Server

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  • D
  • dimearts New Member
  • Topic Author 3 weeks 3 days ago #3
You are right it is a text add on
, see attached screenshot

PHP Version    8.1.28
Joomla! Version    Joomla! 5.0.2 Stable 
Page builder Version: 5.0.9
Database Type    mysql
Web Server    Apache

 

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  • L
  • leoalv Moderator
  • 3 weeks 3 days ago #4
If the error occurs when trying to edit the addon in the Backend editor, try editing using the frontend editor, developers are more focused on the frontend editor. If it doesn't work, send us the access as confidential data.

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  • D
  • dimearts New Member
  • Topic Author 3 weeks 2 days ago #5
yes the front end also fails. how do i send confidential information?

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  • L
  • leoalv Moderator
  • 3 weeks 2 days ago #6
When you respond, at the top of the text box you will see the instruction in a gold box. If you can't send it through the chat.

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